On this page
- Upcoming workshops
- Workshop topics
- About the speakers
- Programme overview
- Venue & parking information
- Contact information
Upcoming workshop
Join us for one-day, information-packed workshops to improve your professional practice and reinvigorate your work life. Each workshop offers eight hours of professional development, and you’ll receive a certificate of attendance with learning outcomes.
Workshop dates and locations:
- Monday, 3 March| Auckland, Grand Millenium
- Tuesday, 4 March | Christchurch, Rydges Latimer
These workshops would not be possible without the support of our sponsor, NUBU Pharmaceuticals. Thank you for your work with the Association.
Workshop topics
These workshops consist of two engaging courses and an update from the ACA:
Opening: An update from the Aged Care Association
This presentation from the Aged Care Association will update you on what’s happening in the wider aged care sector, the challenges the sector is facing and our advocacy for a better future for ARC and our elders.
Session one: Restorative principles and practices – with presenters Jo Wailling and Stephanie Turner
A restorative approach is a set of relational principles that finds expression in common practices that promote human agency, dignity, respect, voluntariness, responsibility, equity and safety e.g. psychological, emotional and cultural safety (kawa whakaruruhau).
Learning objectives:
– Critically evaluate the impacts of current approaches to conflict, complaints and adverse events in the aged care sector and the human impacts and needs that arise from them.
– Explore how a restorative response can mitigate the risk of compounded harm and the factors critical for safety and partnership with Māori and other vulnerable communities.
Session two: Polypharmacy and older residents – with presenters Bernadette Rehman and Dr Joanna Hikaka
Delving into the challenges of polypharmacy among older residents in aged residential care.
Learning objectives:
– Describe the problems of polypharmacy among older residents
– Discuss examples of problematic polypharmacy they see in practice
– Describe some benefits that can result from appropriate medicines management
– Explain the role of deprescribing, medicines optimisation and review in optimal medicines management
– Become familiar with some of the tools to assist with deprescribing
Session three: Creating a healthy and positive workplace culture – with presenters Cat Smith and Jacqueline Jeffs
A thriving workplace culture is the cornerstone of organisational success. This session explores practical strategies to create an environment where employees can thrive. Discover the key elements that contribute to a positive workplace, from effective communication and teamwork to wellness initiatives and leadership approaches. You will have an opportunity to reflect on your own workplace culture and how to take it to the next level.
About the speakers
Jo Wailing (Restorative principles and practices)
TechNZHFE RN MHR BHSc(Hons) Dip N PhD (under examination)
Jo Wailling is a clinician, Human Factors Professional, and Accredited Mediator. She advises international agencies, institutions, and advocacy groups on restorative initiatives and health system safety. Since training in restorative practices in 2013, Jo has addressed workplace issues, unexpected injury, and sudden death.
Her notable work includes co-designing and evaluating New Zealand’s restorative response to surgical mesh harm with the Ministry of Health and Mesh Down Under. Her PhD thesis, Humanising Harm, explores restorative approaches in health systems, focusing on what works, for whom, and under what conditions.
Jo provides training and supervision to executives, health professionals, and individuals affected by adverse events across New Zealand, Australia, Canada, and the UK. She co-chairs the National Collaborative for Restorative Initiatives in Health NZ, is a member of the Resilient Healthcare Society, and advises the Harmed Patients Alliance UK.
Stephanie Turner (Restorative principles and practices)
Ko Tainui te waka (Tainui is my canoe)
Ko Tararua te maunga (Tararua is my mountain)
Ko Ngati Raukawa ( Raukawa is my tribe)
Ōtaki te Kainga (Ōtaki is my home)
Tenei te taha o tōku matua (this is my father’s side)
Tōku whaea nō Viti (my mother is from Fiji)
Stephanie has held executive leadership roles in NZ District Health Boards, kaupapa Māori services, primary care, and as a community provider CEO. Most recently, she served as Director of Māori Health Outcomes for Te Tāhū Hauora, focusing on improving healthcare through Indigenous knowledge and Māori solutions.
Committed to restorative approaches, Stephanie is committed to upholding and advancing hohou te rongo (peace-making) as an Indigenous method for addressing harm in health settings, ensuring tikanga (Māori protocols) are upheld.
Stephanie is currently pursuing a PhD in Indigenous Advancement, researching tribal knowledge and genealogies related to manu (birds) and their connection to human experience.
Bernadette Rehman (Polypharmacy in ARC)
Bernadette is a clinical pharmacist with extensive clinical pharmacy experience across both primary and secondary care, aged care and palliative care.
She currently works as a national clinical pharmacist for Summerset NZ and as a hospice pharmacist for West Auckland hospice.
She is passionate about safe medicines management in older people and improving the quality of life for residents facing life-limiting or palliative illness.
Dr Joanna Hikaka (Polypharmacy in ARC)
Joanna is a pharmacist and researcher who has medicines optimisation experience in aged residential care and the hospital setting.
She is currently a fulltime researcher at the University of Auckland and holds advisory and governance roles relating to aged care, gerontology, medicines, Māori health and research.
She is passionate about the roles of both research and clinical practice in improving wellbeing.
Cat Smith (Creating a healthy and positive workplace culture)
Te Arawa, Ngāti Kahungunu, and Taranaki
Cat has over a decade of experience working in aged care as a Health Care Assistant with the Rotorua Continuing Care Trust.
In 2022, Cat played a key role in establishing the Māori Cultural Advisory Team. By 2023, Cat had transitioned into a leadership role as the staff liaison at The Care Village. This position has since evolved to include facilitating educational training on Tikanga and Kawa, the Treaty of Waitangi, and cultural practices related to death, under the guidance of the Kaumātua advisor.
Cat is deeply passionate about dementia care and supporting kaumatua and kuia and their whānau within the aged care sector.
Jacqueline Jeffs (Creating a healthy and positive workplace culture)
Jacqueline has dedicated over 20 years to the healthcare sector and is currently the Operations Manager at The CARE Village in Rotorua.
With a passion for inspiring and empowering staff, Jacqueline is committed to helping individuals unlock their full potential and achieve beyond what they believe is possible.
Her leadership fosters a supportive and growth-oriented environment, ensuring both staff and residents thrive.
Programme overview
| Time | Session |
|---|---|
| 8.30am | Registrations open |
| 8.50am | Introductions, welcome and a word from our sponsor NUBU Pharmaceuticals |
| 9.10am | ACA presentation |
| 9.30am | Restorative principles and practices |
| 10.40am | Morning tea and networking |
| 11.00am | Restorative principles and practices |
| 12.30pm | Lunch and networking |
| 1.15pm | Polypharmacy and older residents |
| 2.45pm | Afternoon tea and networking |
| 3.00pm | Creating a healthy and positive workplace culture |
| 4.20pm | Closing comments and farewells |
Venue & Parking Information
Find the specific details for each workshop venue below:
Auckland | Monday 3 March
Grand Millenium, 71 Mayoral Drive, Cnr Vincent Street, Auckland
Parking is available on site and costs $25 per day.
Christchurch| Tuesday 4 March
Rydges Latimer, 30 Latimer Square, Christchurch Central
Parking at Rydges is $20 a day. There is surrounding street parking (free of charge) within walking distance of the hotel.
Contact Information
For any questions regarding the workshops, please contact events@nzaca.org.nz
