There is currently a global outbreak of a new coronavirus disease called COVID-19 (novel coronavirus). Information on the disease is provided by the Ministry of Health here.

COVID-19 makes people sick, usually with a mild to moderate upper respiratory tract illness, similar to a common cold. For those with a weakened immune system, including the elderly, there's a chance the virus could cause a lower, and much more serious, respiratory tract illness like a pneumonia or bronchitis.

Rest homes are used to managing illness and the staff know how to prevent the spread of infectious diseases. At the same time NZACA is working hard to ensure that national plans are in place to respond appropriately to the increased risk posed by COVID-19.

Comprehensive and up to date information can be found on the Ministry of Health website or For information regarding travel and border restrictions refer to Immigration New Zealand

If you are a member of the NZACA and your organisation is not receiving our email updates, please contact

 From this date, the specific information for aged care providers page on the Ministry of Health website is no longer. Information can now be found here and updates will be provided by the Ministry in the form of newsletters or fact sheets. View the current Update for Disability and Aged Care Providers on Alert Level (30 March 2020) here.  


NZACA Industry Advice

26 March 2020

COVID-19 Q+A, NZACA Clinical Advisor Rhonda Sherriff | View here 

Topics include:
- Are face masks effective protection from COVID-19?
- How do we manage staffing of facilities and dedicated staffing areas?
- Must there be 48 hours clearance before sick staff can return to work?

24 March 2020

Template letter -  essential worker ARC | Download here


18 March 2020

COVID-19 Q+A, NZACA Clinical Advisor Rhonda Sherriff | View here

Topics include:
- How do we support staff who are fearful and anxious?
- Do we need to have more than the usual back up supply of medicines?
- What do we do if we can’t access PPE from the local DHB?
- Should we be restricting visitor access to our facilities?
- How do we get APCs for nurses who have retired?
- How do we staff our facilities if our workers are getting sick?
- Should I be recording where my staff have travelled to, or are travelling to?

2 March 2020

Member Update - Clinical Management of COVID-19 in Aged Care | Download here


Health Information 

2 April 2020

MOH COVID-19 Guidance for admissions into aged residential care facilities at Alert Level 4| View here.  

23 March 2020

HealthCERT audits cancelled until September 2020 | View here 


6 March 2020 (first published)

COVID-19 Information for Aged Care Providers from Ministry of Health | View here


5 March 2020

MOH Resource - Protect yourself from COVID-19 poster English version | View here 

MOH Resource - Protect yourself from COVID-19 poster simplified Chinese version | View here 


Information for Employers

2 April 2020

Exceptions to border closure for essential health workers - Immigration NZ | View here 

29 March 2020

Changes to wage subsidy scheme at Alert Level 4 - Employment NZ | Visit page


17 March 2020

COVID-19 Employer Support - WINZ | Visit page

Government's Health Package Factsheet | Download here

Immigration New Zealand

Latest Operational Amendment Circular (2020-10) | Download here


NZACA in the News

1 April 2020

RNZ Nine to Noon - Minister Iain Lees-Galloway and CE Simon Wallace speak to Kathryn Ryan on immigration changes | Listen here  

27 March 2020

RNZ Nine to Noon - CE Simon Wallace speaks to Kathryn Ryan on ARC staffing issues | Listen here  (from 12'17")

23 March 2020

RNZ Checkpoint - Covid-19: Concerns for elderly under NZ lockdown | Listen here

18 March 2020

Newsroom - COVID-19 Elderly people's double pandemic risk  | View here 

8 March 2020

Newstalk ZB - Simon Wallace and Dr Ayesha Verrall with the latest on COVID-19 | Listen here 

4 March 2020

TVNZ - 'NZ rest homes 'not geared up' for coronavirus outbreak, calls for national action plan' | View here 

3 March 2020

NZ Herald - 'Coronavirus: Rest homes, retirement villages plead for national aged care response plan' | View here 

RNZ Checkpoint - 'Rest home worries over Coronavirus: They are ignoring us' | View here

1 News at Six | Watch On Demand

Newshub | Watch On Demand 

Media Release - Urgent national co-ordination needed on COVID-19 to support rest homes and retirement villages | Download here